COVID-19: For Clients and Families

 

What is COVID-19?

COVID-19 is a new disease that’s caused by a strain of Coronavirus known as SARS-CoV-2. The World Health Organization was first notified of the virus in December 2019, after cases of a “viral pneumonia” were reported in Wuhan, People’s Republic of China. The most common symptoms are: fever, dry cough, and fatigue. But there are a wide range of symptoms that have also been documented, such as: headaches, sore throat, nausea or vomiting, diarrhea, and shortness of breathe.

Across the world, new cases are being reported daily and information on the disease is constantly being updated. To learn where Manitoba is at currently, please visit https://www.gov.mb.ca/covid19/index.html.

Pro-Care’s Response to COVID-19:

We are constantly monitoring the regulations and recommendations from our government, and responsibly preparing for COVID-19. Constant and consistent communication with our clients and our staff is our number one priority, to make sure everyone is on the same page in maintaining proper protocol. 

To assist in social distancing and continuing to provide professional care and support for our clients and their families, we have moved all of our training online and have included a mandatory screening questionnaire for our staff to fill out before each and every shift. Our staff are training in proper PPE (personal protective equipment) usage and disposal to mitigate risk as best as possible. We are focused on taking necessary precautions to ensure the safety of our clients, staff and community.

We want you to be rest assured that we are taking action and acknowledge the severity and delicacy of this situation, and respect your need to know that we are taking extraordinary steps to maintain safety for all involved. By being forthcoming in our views, and processes we hope to continue earning your trust and caring for you, our clients.

What to expect when our staff come on-site:

  • Staff is updated on current Government of Manitoba and Shared Health Manitoba recommendations and guidelines

  • Staff has received proper training on handling situations with the utmost professionalism and care

  • Staff has submitted a screening questionnaire prior to stepping foot within the facility

  • Communicated with our staff on proper hand hygiene protocol, and the extensive cleaning of surfaces using approved disinfectants

  • Communicated with our staff on proper use and removal of personal protective equipment (otherwise known as PPE) and ways to optimize use in an effective and efficient manner

  • Management is constantly updating itself, monitoring the threat, mitigating the risk and taking appropriate action

What you can do to help:

  • Always practice careful personal hygiene, specifically proper hand washing procedures

  • Be diligent with social distancing, as much as possible

  • Monitor and stay aware of any possible symptoms and take appropriate action, if any occur